Overall over ten years, results indicate that patients’ experiences of care have generally been good. However, most areas we ask patients about have seen little meaningful change or improvement. Where substantial improvements are evident, these seem to be associated with the introduction of national policies and initiatives, for example in cleanliness and mixed sex accommodation. Although most areas of patient experience have remained static or showed improvement there have been areas of deterioration, for example in waiting times.
The statistical release provides the main findings together with contextual policy information and information on the survey methodology.